FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What kinds of payment methods do you accept?

T/T, 50% deposit before order, 50% balance payment before shipment

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

How is the after sales service?

We provide 1 year guaranty and technical support lifetime. All machine’s parts can be replaced for free within 1 year if broken(excluding error operation).

Is it difficult to install the machine?

The work shop should prepare full facility such as power and air compressor. For the first installation, engineer will be sent to set machine and do the machine training as long as manual instruction. For the further problems come out, we can provide video instruction as well.

What’s the machine lead time?

For the standard machines, we can delivery within 30 days. If it is customized by customer(OEM), the lead time is 45-55 days.

Do you have a minimum order quantity?
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

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